De Rotterdam loterij organisatie

  1. Contact Free Play Demo: U kunt normaal gesproken direct toegang tot uw fondsen en krijgen meteen spelen.
  2. Black Magic Casino 100 Free Spins - De online provider heeft een totaal van bijna 30 games met een toenemende kans om te winnen.
  3. Beste Nederlandse Casinos: Hoe groot deze dingen ook zijn, soms willen we niet dat een van deze dingen ons in de weg staat.

Links info Rotterdam loterij nl ctt

Neonvegas Casino Review Nederland
In live chat reageren managers zeer snel en in de taal die u nodig hebt.
Dragon S Luck Free Play Demo
De game-interface is eenvoudig en soepel en dit verbetert de ervaring van de spelers.
Dat wil zeggen, er zijn geen schendingen van de wet, noch van uw kant of voor de operator.

Alle casinos North Brabant

Gokken Las Vegas Leeftijd
Eens waren we blij met de lijnen, de keuze van nummers en de inzet, We hoeven alleen maar te kiezen hoeveel draws om in te voeren.
The Gold Of Poseidon Free Play Demo
Farao's vertrouwen niet alleen op hun ringen omdat ze veel bezittingen hebben om op te scheppen.
Nuland Casino 100 Free Spins No Deposit

Contact

Customer journey masterclass for ING eCom managers

Customer journey masterclass

ING

ING turned to Cnote for a 3 day masterclass in customer journey mapping. We trained ING eCom managers to use customer journeys as the starting point for designing and implementing an improved online experience.

Duration

  4 weeks

Tools

  Journeys
  ‘Be the customer’
  Training

 

ING Home page
Customer journey mapping
Boom

Getting in the minds of customers

We developed and facilitated an ING specific masterclass on customer journeys and introduced the Cnote customer journey mapping method and template.

The sessions included basic CX theory, case studies and how-to’s. The heart of the program was when participants put theory into practice by mapping key ING customer journeys, putting themselves in the minds of the customers to sketch out the experiences. For the full experience, they called ING’s customer care center to clarify what the customer experiences when he / she gets stuck.

The outcome was an understanding on how to use customer journey mapping and ideas in improving their business.

 

Facts & figures

3

Workshops

20

People trained

5

Key journeys identified

Want a masterclass for your team? Contact Sophie

Other cases

Waiting experience

UMC Utrecht

view case

Self-service experience

KLM

view case

Tablet assisted sales

De Bijenkorf

view case

Startup in Residence

City of Amsterdam

view case

Who is the customer?

Vingino

view case

Improving passenger experience

Transavia

view case

Bag drop-off

KLM

view case

Project lead CS program

Global sports brand

view case

College choice tool

Ministry of education

view case

Customer discovery

The Social Handshake

view case