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We translate deep understanding of people's needs into better experiences.

Since 2006, we've been leading customer research and design projects for clients such as ING and KLM.

Projects Our team

12 million people use KLM’s self-service kiosks every year

Researching live user contexts - across all channels and platforms

“The Cnote team changed how we see our customers”

We translate deep understanding of people’s needs into better experiences.

Since 2006, we’ve been leading customer research and design projects for clients such as ING, Adidas and KLM.

Our specialty

Research and Strategy

Research programs to understand the customer and their needs. Translates into actions, and informs customer strategy.

Research programs to understand the customer and their needs. Translates into actions, and informs customer strategy.

UX / CX Design

Design thinking, co-creation, and journey mapping to create customer experiences (“CX”) across channels.

Design thinking, co-creation, and journey mapping to create customer experiences (“CX”) across channels.

CX for start-ups

A 4 step program leads start-ups through customer validation to create a better customer experience (“CX”).

A 4 step program leads start-ups through customer validation to create a better customer experience (“CX”).

CX interim

UX /CX professionals join teams to supercharge customer projects and get the job done.

UX /CX professionals join teams to supercharge customer projects and get the job done.

Recent projects

Research and analysis of waiting times at pharmacy leads to an improved waiting experience

  • Customer group identification
  • Co-creation sessions
  • Staff training
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Research & strategy

Waiting experience

UMC Utrecht

Research and design of check-in and transfer experience make kiosk work for all customer types

  • Observations at airport
  • Rapid prototyping
  • Usability testing

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UX/CX Design

Self-service experience

KLM

Design of a Tablet Assisted Sales interface & process that works for customers and staff

  • Journey mapping
  • Interface design
  • Staff training
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UX/CX Design

Tablet assisted sales

De Bijenkorf

Cnote and Startup in Residence Amsterdam have a long term collaboration, based on a shared belief that startups have the potential to make Amsterdam better.

  • Customer discovery training for start-ups
  • Start-up mentoring
  • Programme toolkit design
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CX for start-ups

Startup in Residence

City of Amsterdam

Clients

adidas
ING
de bijenkorf
gemeente amsterdam
KLM
AHOLD
vingino
VU
den haag
salle privee

Our DNA

We asked our clients why they choose us. They told us that we stand out from other research or UX agencies. Why? We are true customer experts dedicated to delivering actions that build the business from the get-go.

Customer experts

25+ years of deep customer expertise in our team makes the difference. We really do bring the customer to the table.

Pragmatic and entrepreneurial

Entrepreneurs with 4+ ventures under our belt - we go for action and quick wins, not slides and presentations.

Part of your team

"They come in and join the team - you almost forget they're external"

+31 20 2157485
info@cnote.nl

Address

John M. Keynesplein 12-46
1066EP Amsterdam

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