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Expresso – Service Concept

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Retail service concept

Development of a branded service concept and customer approach to have a consistent experience in all Expresso stores

What we did

✓ Real Life Check: Evaluation of the current experience through exit interviews and observations
✓ In-depth interviews with front-line staff, managers and designers
✓ 10 principles of customer approach
✓ Pocket-size book for training
✓ Masterclasses in delivering the desired experience for sales employees

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John M. Keynesplein 12-46 1066EP Amsterdam
+31 20 2157485
info@cnote.nl

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