Self-service experience

by | May 25, 2020

Giving passengers the confidence to control their journey Research & strategy UX/CX Design CX for start-ups CX interim Home | UX/CX Projects Self-service experience KLM To enhance the experience of KLM’s customers at the airport, we designed their first...

Tablet assisted sales

by | May 25, 2020

Using tablets to create a premium sales experience Research & strategy UX/CX Design CX for start-ups CX interim Home | UX/CX Projects Tablet Assisted Sales De Bijenkorf De Bijenkorf wanted to offer a personal service for customers to help when the right size or...

Bag drop-off

by | May 19, 2020

Enabling passengers to solve their own sticky problems Research & strategy UX/CX Design CX for start-ups CX interim Home | UX/CX Projects Self service bag drop  KLM We were tasked with creating a faster and more efficient bag drop service for KLM. Through repeated...

College choice tool

by Marcel Drilling | May 15, 2020

A tool built 100% from the needs of students Research & strategy UX/CX Design CX for start-ups CX interim Home | UX/CX Projects College Choice Tool Ministry of Education Around 25% of Dutch students end up switching studies. We designed the first-ever university...

10+ research & design projects

by Marcel Drilling | Jun 24, 2019

Creating a better online experience since 2016​ Research & strategy UX/CX Design CX for start-ups CX interim Home | UX/CX Projects 10+ research & design projects Global sports brand Since 2014, we’ve executed, managed, researched and implemented projects for...