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Self-service experience

Self-service experience

Giving passengers the confidence to control their journey Research & strategy UX/CX Design CX for start-ups CX interim Home | Projects Self-service experience KLM To enhance the experience of KLM’s customers at the airport, we designed their first self-service...
Tablet assisted sales

Tablet assisted sales

Using tablets to create a premium sales experience Research & strategy UX/CX Design CX for start-ups CX interim Home | Projects Tablet Assisted Sales De Bijenkorf De Bijenkorf wanted to offer a personal service for customers to help when the right size or color...
Bag drop-off

Bag drop-off

Enabling passengers to solve their own sticky problems Research & strategy UX/CX Design CX for start-ups CX interim Home | Projects Self service bag drop  KLM We were tasked with creating a faster and more efficient bag drop service for KLM. Through repeated...
College choice tool

College choice tool

A tool built 100% from the needs of students Research & strategy UX/CX Design CX for start-ups CX interim Home | Projects College Choice Tool Ministry of Education Around 25% of Dutch students end up switching studies. We designed the first-ever university choice...
10+ research & design projects

10+ research & design projects

Creating a better online experience since 2016​ Research & strategy UX/CX Design CX for start-ups CX interim Home | Projects 10+ research & design projects Global sports brand Since 2014, we’ve executed, managed, researched and implemented projects for both...