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Waiting experience

Waiting experience

Quick wins and staff training to improve the waiting experience Research & strategy UX/CX Design CX for start-ups CX interim Home | Projects Waiting experience UMC Utrecht Waiting for your prescription to be filled can be a stressful experience and with long...
Who is the customer?

Who is the customer?

Identifying customer groups to craft a distinct customer strategy Research & strategy UX/CX Design CX for start-ups CX interim Home | Projects Who’s the customer? Vingino The international children’s fashion brand Vingino wanted to understand who was buying...
Improving passenger experience

Improving passenger experience

Mapping the ideal journey for a better experience Research & strategy UX/CX Design CX for start-ups CX interim Home | Projects Passenger Experience Transavia KLM’s holiday-loving subsidiary Transavia asked us to look into their online and offline experience for...
Testing a new sports product

Testing a new sports product

Getting in the minds of teenage football players​ Research & strategy UX/CX Design CX for start-ups CX interim Home | Projects Testing a new sports product Global sports brand We love researching user interactions with new products, whether they’re physical...
Customer journey masterclass

Customer journey masterclass

Customer journey masterclass for ING eCom managers Research & strategy UX/CX Design CX for start-ups CX interim Home | Projects Customer journey masterclass ING ING turned to Cnote for a 3 day masterclass in customer journey mapping. We trained ING eCom managers...