Waiting experience

by | May 27, 2020

Quick wins and staff training to improve the waiting experience Research & strategy UX/CX Design CX for start-ups CX interim Home | UX/CX Projects Waiting experience UMC Utrecht Waiting for your prescription to be filled can be a stressful experience and with long...

Who is the customer?

by | May 19, 2020

Identifying customer groups to craft a distinct customer strategy Research & strategy UX/CX Design CX for start-ups CX interim Home | UX/CX Projects Who’s the customer? Vingino The international children’s fashion brand Vingino wanted to understand who was...

Improving passenger experience

by | May 19, 2020

Mapping the ideal journey for a better experience Research & strategy UX/CX Design CX for start-ups CX interim Home | UX/CX Projects Passenger Experience Transavia KLM’s holiday-loving subsidiary Transavia asked us to look into their online and offline experience...

Testing a new sports product

by Yvonne Drijver | Mar 23, 2020

Getting in the minds of teenage football players​ Research & strategy UX/CX Design CX for start-ups CX interim Home | UX/CX Projects Testing a new sports product Global sports brand We love researching user interactions with new products, whether they’re physical...

Customer journey masterclass

by Yvonne Drijver | Jun 26, 2019

Customer journey masterclass for ING eCom managers Research & strategy UX/CX Design CX for start-ups CX interim Home | UX/CX Projects Customer journey masterclass ING ING turned to Cnote for a 3 day masterclass in customer journey mapping. We trained ING eCom...