Quick wins and staff training to improve the waiting experience Research & strategy UX/CX Design CX for start-ups CX interim Home | UX/CX Projects Waiting experience UMC Utrecht Waiting for your prescription to be filled can be a stressful experience and with long...
Identifying customer groups to craft a distinct customer strategy Research & strategy UX/CX Design CX for start-ups CX interim Home | UX/CX Projects Who’s the customer? Vingino The international children’s fashion brand Vingino wanted to understand who was...
Mapping the ideal journey for a better experience Research & strategy UX/CX Design CX for start-ups CX interim Home | UX/CX Projects Passenger Experience Transavia KLM’s holiday-loving subsidiary Transavia asked us to look into their online and offline experience...
Getting in the minds of teenage football players Research & strategy UX/CX Design CX for start-ups CX interim Home | UX/CX Projects Testing a new sports product Global sports brand We love researching user interactions with new products, whether they’re physical...
Customer journey masterclass for ING eCom managers Research & strategy UX/CX Design CX for start-ups CX interim Home | UX/CX Projects Customer journey masterclass ING ING turned to Cnote for a 3 day masterclass in customer journey mapping. We trained ING eCom...
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