Contact
Who is the customer?

Who is the customer?

Identifying customer groups to craft a distinct customer strategy Research & strategy UX/CX Design CX for start-ups CX interim Home | UX/CX Projects Who’s the customer? Vingino The international children’s fashion brand Vingino wanted to understand who was...
Improving passenger experience

Improving passenger experience

Mapping the ideal journey for a better experience Research & strategy UX/CX Design CX for start-ups CX interim Home | UX/CX Projects Passenger Experience Transavia KLM’s holiday-loving subsidiary Transavia asked us to look into their online and offline experience...
Bag drop-off

Bag drop-off

Enabling passengers to solve their own sticky problems Research & strategy UX/CX Design CX for start-ups CX interim Home | UX/CX Projects Self service bag drop  KLM We were tasked with creating a faster and more efficient bag drop service for KLM. Through repeated...
Project lead CS program

Project lead CS program

From designing to implementing a great customer service experience Research & strategy UX/CX Design CX for start-ups CX interim Home | UX/CX Projects Project lead Customer Service Program Global sports brand Our client wanted a worldwide training program for their...
College choice tool

College choice tool

A tool built 100% from the needs of students Research & strategy UX/CX Design CX for start-ups CX interim Home | UX/CX Projects College Choice Tool Ministry of Education Around 25% of Dutch students end up switching studies. We designed the first-ever university...