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Waiting experience

Waiting experience

Quick wins and staff training to improve the waiting experience Research & strategy UX/CX Design CX for start-ups CX interim Home | Projects Waiting experience UMC Utrecht Waiting for your prescription to be filled can be a stressful experience and with long...
Self-service experience

Self-service experience

Giving passengers the confidence to control their journey Research & strategy UX/CX Design CX for start-ups CX interim Home | Projects Self-service experience KLM To enhance the experience of KLM’s customers at the airport, we designed their first self-service...
Tablet assisted sales

Tablet assisted sales

Using tablets to create a premium sales experience Research & strategy UX/CX Design CX for start-ups CX interim Home | Projects Tablet Assisted Sales De Bijenkorf De Bijenkorf wanted to offer a personal service for customers to help when the right size or color...
Startup in Residence

Startup in Residence

Linking startups and municipalities for positive change Research & strategy UX/CX Design CX for start-ups CX interim Home | Projects Startup in Residence programme City of Amsterdam Amsterdam set up Startup in Residence (SIR) to find innovative solutions to public...
Who is the customer?

Who is the customer?

Identifying customer groups to craft a distinct customer strategy Research & strategy UX/CX Design CX for start-ups CX interim Home | Projects Who’s the customer? Vingino The international children’s fashion brand Vingino wanted to understand who was buying...