Quick wins and staff training to improve the waiting experience Research & strategy UX/CX Design CX for start-ups CX interim Home | Projects Waiting experience UMC Utrecht Waiting for your prescription to be filled can be a stressful experience and with long...
Giving passengers the confidence to control their journey Research & strategy UX/CX Design CX for start-ups CX interim Home | Projects Self-service experience KLM To enhance the experience of KLM’s customers at the airport, we designed their first self-service...
Using tablets to create a premium sales experience Research & strategy UX/CX Design CX for start-ups CX interim Home | Projects Tablet Assisted Sales De Bijenkorf De Bijenkorf wanted to offer a personal service for customers to help when the right size or color...
Linking startups and municipalities for positive change Research & strategy UX/CX Design CX for start-ups CX interim Home | Projects Startup in Residence programme City of Amsterdam Amsterdam set up Startup in Residence (SIR) to find innovative solutions to public...
Identifying customer groups to craft a distinct customer strategy Research & strategy UX/CX Design CX for start-ups CX interim Home | Projects Who’s the customer? Vingino The international children’s fashion brand Vingino wanted to understand who was buying...
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