Startup in Residence Toolkit

by Yvonne Drijver | Oct 29, 2020

The hands-on toolkit enabling anyone to run their own public incubator programme Research & strategy UX/CX Design CX for start-ups CX interim Home | UX/CX Projects SIR Toolkit   Amsterdam set up Startup in Residence (SIR) for innovative solutions to public...

Waiting experience

by | May 27, 2020

Quick wins and staff training to improve the waiting experience Research & strategy UX/CX Design CX for start-ups CX interim Home | UX/CX Projects Waiting experience UMC Utrecht Waiting for your prescription to be filled can be a stressful experience and with long...

Self-service experience

by | May 25, 2020

Giving passengers the confidence to control their journey Research & strategy UX/CX Design CX for start-ups CX interim Home | UX/CX Projects Self-service experience KLM To enhance the experience of KLM’s customers at the airport, we designed their first...

Tablet assisted sales

by | May 25, 2020

Using tablets to create a premium sales experience Research & strategy UX/CX Design CX for start-ups CX interim Home | UX/CX Projects Tablet Assisted Sales De Bijenkorf De Bijenkorf wanted to offer a personal service for customers to help when the right size or...

Startup in Residence

by | May 19, 2020

Linking startups and municipalities for positive change Research & strategy UX/CX Design CX for start-ups CX interim Home | UX/CX Projects Startup in Residence programme City of Amsterdam Amsterdam set up Startup in Residence (SIR) to find innovative solutions to...