Noteworthy: news and thoughts
De Bijenkorf rolls out Tablet Assisted Sales
After the successful pilot in Amsterdam and Utrecht, de Bijenkorf announced the roll out of Tablet Assisted Sales to all stores. Cnote helped design the shopping experience and interface, as noted in this article from Twinkle Magazine (in Dutch). Tablet…
Cnote recommended in Service Design report
We are proud to share that Cnote was included in the just published Forrester report ‘Service Design Agency Overview, 2013‘, issued together with ‘The State Of Service Design, 2013’. Both reports are written by Outside In co-author and Forrester CX…
Cnote wins “Bests of Best” CX award
Cnote not only won the Spark Experience Award, the judges returned to vote again and chose three “Bests of the Best” out of 176 winners. Besides Cnote’s project “Door-to-Door for Change” designed with Social Services in The Hague, Heart2b and…
University lecture on Customer Journeys
“How does taking a Customer View create better businesses?”. This was the topic of Creative Director Lea Ward’s recent guest lecture for Masters students at VU University in Amsterdam. Interested in learning more? Watch the slides on slideshare.net to find…
CX thinking to re-shape how we shave
The start up Harry’s plans to deliver a better shaving experience at a “fraction of the cost”, and in so doing compete with established brands like Gilette, as discussed in this article from The New York Times. Why should…
Cnote presents at Interaction14
Creative director Lea Ward spoke yesterday to a crowd of 400 interaction designers at Interaction 2014 about how a structured design process can help solve big problems in her talk “Design matters: Tackling poverty”. For those of you who missed…
Malevich & Cnote at the Stedelijk Museum
Malevich! Long before “disruption” was a management buzzword, Malevich was re-inventing art and what it meant in society. So Cnote started its annual Christmas event for employees and alumni with a tour of this phenomenal exhibit at the Stedelijk in…
+£210 mm in tax revenue due to 1 sentence
The New York Times recently reported on “Britain’s Ministry of Nudges”, a department that uses human understanding to get results. Basic insights, like referring to the fact that a majority of people in a community have already paid their taxes…