Ghana project creates stars of the future

14 Ghanese teens spent the last 3 months exploring what they can be using the Cnote designed “I want ToBe” program. On the way, they also learned important skills like interviewing, presenting and working together – and they got to know their…

Cnote’s Social Inclusion Project works!

How to enhance social inclusion of citizens who are caught in a cycle of long-term unemployment, poverty and complex social problems? Cnote worked with the municipality of The Hague to design a service that would answer this question, in an…

Cnote goes Ghana!

Cnote  designed the “I want ToBe” program and application to let children in Ghana explore what they could become later in life which went on to win the prestigious IxDA International Award. Lea, Sophie and Nellie are heading to Ghana to…

De Bijenkorf rolls out Tablet Assisted Sales

After the successful pilot in Amsterdam and Utrecht, de Bijenkorf announced the roll out of Tablet Assisted Sales to all stores.  Cnote helped design the shopping experience and interface, as noted in this article from Twinkle Magazine (in Dutch).  Tablet…

Cnote wins “Bests of Best” CX award

Cnote not only won the Spark Experience Award, the judges returned to vote again and chose three “Bests of the Best” out of 176 winners. Besides Cnote’s project  “Door-to-Door for Change” designed with Social Services in The Hague, Heart2b and…

Cnote helps peer review Interaction Awards entries

As a winner of the 2012 Interaction Awards, Cnote was again asked to peer review this year’s entries. The Interaction Awards is an initiative of the Interaction Design Association (IxDA), a global network of over 50.000 members worldwide dedicated to…

Customer Journeys. In 5 steps to world peace.

Tuesday, September 10, Lea Ward was key note speaker at Online Tuesdays in Amsterdam. This monthly forum for online marketeers asked Lea to share her insights on using customer journeys to improve business results. View the slides below (in Dutch) or watch her presentation…

Air France KLM’s airport check-in renewed

Air France KLM is about to launch a new generation of self-service check-in kiosks with a more modern look and – importantly – improved features for the traveller, such as debit card payment and baggage label printing. Cnote, who designed…

Touchpoint: service design in government

Cnote’s work on the “Door-to-door for change” project in The Hague is published in Service Design Network journal “Touchpoint”. Order your copy online, or read a short summary of the article below. “This time, it’s different” shows how the Dutch…