Ghana project creates stars of the future

14 Ghanese teens spent the last 3 months exploring what they can be using the Cnote designed “I want ToBe” program. On the way, they also learned important skills like interviewing, presenting and working together – and they got to know their…

Virgin America flying full speed ahead

For those that haven’t tried it yet, have a go at Virgin America’s new site. It’s a mini-revolution in web design. Why? It does what no other travel site has dared to do: focus the customer on the task at…

Cnote goes Ghana!

Cnote  designed the “I want ToBe” program and application to let children in Ghana explore what they could become later in life which went on to win the prestigious IxDA International Award. Lea, Sophie and Nellie are heading to Ghana to…

Dutch do poorly on Forrester CX ranking

Cnote recently attended Forrester’s CX Rankings breakfast in the Amsterdam Conservatorium Hotel, presented by Joana van den Brink – Quintanilha. After surveying 15,000 customers in 7 European countries, Forrester created the European Customer Experience Index (CXi) that measures experiences on…

Design Thinking pays out

Design matters, duh!  After Apple, it’s good to see Forrester making this a reality in companies. Their latest report ‘Why Design Skills Matter Now More Than Ever’ (cost $499) gives an overview of what companies need to do to get…

Habit Summit instead of Queen’s Day

For years Cnote has celebrated Queen’s Day on April 30th. But this year we decided to “break the habit” and attend the first Habit Summit in Europe in Amsterdam (it also helps that Queen’s Day has been abolished in favor of King’s Day…

UBER ahead of the game – again

King’s Day is on its way, and that means trouble for anyone who wants to get a taxi. UBER sees the issue coming – and takes action.  They have created ‘green areas’ where clients can get an UBER taxi, and…

CX thinking to re-shape how we shave

  The start up Harry’s plans to deliver a better shaving experience at a “fraction of the cost”, and in so doing compete with established brands like Gilette, as discussed in this article from The New York Times.  Why should…

Malevich & Cnote at the Stedelijk Museum

Malevich! Long before “disruption” was a management buzzword, Malevich was re-inventing art and what it meant in society.  So Cnote started its annual Christmas event for employees and alumni with a tour of this phenomenal exhibit at the Stedelijk in…

+£210 mm in tax revenue due to 1 sentence

The New York Times recently reported on “Britain’s Ministry of Nudges”,  a department that uses human understanding to get results. Basic insights, like referring to the fact that a majority of people in a community have already paid their taxes…