+£210 mm in tax revenue due to 1 sentence

The New York Times recently reported on “Britain’s Ministry of Nudges”,  a department that uses human understanding to get results. Basic insights, like referring to the fact that a majority of people in a community have already paid their taxes…

Cnote wins Experience Design Award

In the category Experience Design of the Spark Awards 2013 Cnote wins the highest honors with a Spark! Award for “Door-to-door for change”, a Cnote service design project in collaboration with the municipality of the Hague.  The jury included the “grandfather”…

Cnote finalist for the Spark Experience Design Awards

“Door-to-door for change”, a Cnote service design project in collaboration with the municipality of the Hague, is a finalist for the Spark Experience Design Awards. We are excited to have our work judged by highly experienced design professionals such as…

We like Co.talk!

Cnote recently participated in the Peer Review of entries to the 2014 IxD Awards programme. One of the entries was Co.talk, a neat initiative from students at the Copenhagen Institute of Interaction to help creative people stay “part of the…

Cnote helps peer review Interaction Awards entries

As a winner of the 2012 Interaction Awards, Cnote was again asked to peer review this year’s entries. The Interaction Awards is an initiative of the Interaction Design Association (IxDA), a global network of over 50.000 members worldwide dedicated to…

Cnote helps peer review Interaction Awards entries

As a winner of the 2012 Interaction Awards, Cnote was again asked to peer review this year’s entries. The Interaction Awards is an initiative of the Interaction Design Association (IxDA), a global network of over 50.000 members worldwide dedicated to…

The mobile mindshift @Forrester

According to Forrester only 16% of Europeans have fully shifted to mobile, leaving an astonishing 84% who have not fully adopted the mobile mindset yet. This was the key message at the Forrester breakfast session “Strategies For The Era Of…

Customer Journeys. In 5 steps to world peace.

Tuesday, September 10, Lea Ward was key note speaker at Online Tuesdays in Amsterdam. This monthly forum for online marketeers asked Lea to share her insights on using customer journeys to improve business results. View the slides below (in Dutch) or watch her presentation…

Air France KLM’s airport check-in renewed

Air France KLM is about to launch a new generation of self-service check-in kiosks with a more modern look and – importantly – improved features for the traveller, such as debit card payment and baggage label printing. Cnote, who designed…

Touchpoint: service design in government

Cnote’s work on the “Door-to-door for change” project in The Hague is published in Service Design Network journal “Touchpoint”. Order your copy online, or read a short summary of the article below. “This time, it’s different” shows how the Dutch…