Forrester recognizes Cnote again

Cnote is proud to once again be included in Forrester Research’s  ‘Service Design Agency Overview, 2015’ report. The report includes an overview of the 71 service design agencies that Forrester recognizes worldwide. Forrester recognizes Cnote as being digital designers, organizational change…

Ghana project creates stars of the future

14 Ghanese teens spent the last 3 months exploring what they can be using the Cnote designed “I want ToBe” program. On the way, they also learned important skills like interviewing, presenting and working together – and they got to know their…

Cnote’s Social Inclusion Project works!

How to enhance social inclusion of citizens who are caught in a cycle of long-term unemployment, poverty and complex social problems? Cnote worked with the municipality of The Hague to design a service that would answer this question, in an…

Cnote master class at the VU University

What does it mean to create products and services from the customer point of view? Cnote’s Creative Director Lea Ward and Consultant Sophie Geelen took the opportunity to interactively explore this question during a master class with VU University master’s…

Virgin America flying full speed ahead

For those that haven’t tried it yet, have a go at Virgin America’s new site. It’s a mini-revolution in web design. Why? It does what no other travel site has dared to do: focus the customer on the task at…

Cnote goes Ghana!

Cnote  designed the “I want ToBe” program and application to let children in Ghana explore what they could become later in life which went on to win the prestigious IxDA International Award. Lea, Sophie and Nellie are heading to Ghana to…

Dutch do poorly on Forrester CX ranking

Cnote recently attended Forrester’s CX Rankings breakfast in the Amsterdam Conservatorium Hotel, presented by Joana van den Brink – Quintanilha. After surveying 15,000 customers in 7 European countries, Forrester created the European Customer Experience Index (CXi) that measures experiences on…

Design Thinking pays out

Design matters, duh!  After Apple, it’s good to see Forrester making this a reality in companies. Their latest report ‘Why Design Skills Matter Now More Than Ever’ (cost $499) gives an overview of what companies need to do to get…

Figure Study Essay

Figure Study Essay A shorter history Araby developed by the recognized Irish freelance writer and poet James Joyce symbolizes a useful subconscious scenario informed in a much younger child. Sad to say, the creator failed to supply the term to…