ING E-commerce managers get their hands dirty on customer journeys

How can Customer Journeys help ING eCommerce managers to grow their business? ING turned to Cnote to design a program for E-commerce managers and team leaders to understand how to use Customer Journeys in their work.

The session included case studies, “How to’s” and putting theory into practice. The outcome? An understanding on how to work with customer journeys and great ideas for improvement in ING’s business.