Cnote & “Tablet Assisted Sales” at de Bijenkorf

As reported in Dutch magazine emerce.nl, department store de Bijenkorf innovates the customer’s in-store experience with tablets. Sales personnel use the tablets to help customers find the right size they want, or an alternative, and order it on-line, if needed. Cnote designed the “Tablet Assisted Sales” service with de Bijenkorf team, bringing the needs of customers and sales people into focus, and translating that into practical design and use guidelines.